Available · Q2 2026 · Booking now
Quiet machines
/ that do the loud work.
I'm Safwan — an AI automation engineer in Kuala Lumpur. I build small, careful systems that quietly remove work from busy teams. This is where I write about how they're put together.
● rec · 2026
03°09'N 101°41'E
// now Building An agentic inbox concierge for two early clients. · Reading Ezra Klein on attention. Patrick Collison's list, again. · Listening Lex Fridman × Andrej Karpathy. Slowly. · Avoiding Twitter. Almost successfully.
/work · selected
Six useful machines.
idprojectoutcometag impact
01 Inbox Triage
YC-backed B2B SaaS
7+ hours back per week. About 40% of replies sent with one click.
Agent 7 hrs
saved / week
Reading Pipeline
Personal → 12 subscribers
Reading time down ~80%. Quietly the thing I'm proudest of.
Pipeline 80%
less reading time
Call → Brief
Four-person sales consultancy
12 min saved per call × 60 calls/week. The CRM finally has clean data.
Internal tool 12 min
saved / call
Support Routing
D2C apparel, ~5k tickets/mo
60% Tier-1 deflection. The team focuses on the tickets that actually deserve them.
Agent 60%
tier-1 deflected
// testimonial — RevOps Director, Series-B
“Most automation people hand you a black box. Safwan hands you a system you trust because he took the time to teach you the shape of it.”
DM David M. · RevOps Director, Series-B
/writing · recent
Notes from last night.
Personal 6 min
Why I'm Optimistic About AI Despite Not Trusting AI Companies
I'm optimistic about where AI lands, and it has nothing to do with trusting the labs to behave. It rests on something else entirely, and working out what took me a while to admit.
Jul 7, 2026 →
Personal 4 min
Why the Chat Interface Became My Productivity System
I've tried a lot of productivity methods over the years. The one that's finally sticking has only been running a couple of days, and I still don't fully understand why it's different.
Jul 3, 2026 →
Engineering 4 min
I Connected Claude to My n8n — Here's Why It Changed How I Work
I connected Claude to my n8n over MCP so it can read, build and fix workflows from a chat. How I set it up, and where I'd stop.
Jul 3, 2026 →